Shipping Information
Shipping Information – TuttioMake
At TuttioMake, we offer free shipping on eligible orders. Orders are shipped from our local warehouses whenever possible, including our United States warehouse and our Europe warehouse in Poland.
- United States orders: usually 3–6 business days after dispatch.
- Poland orders: usually 2–3 business days after dispatch.
- Other EU countries: usually 3–6 business days after dispatch.
- Tracking information will be sent by email after shipment.
1. Order Processing Time
After your order is placed, we usually need 1–3 business days to process, check, and prepare your order for shipment.
During busy periods, holidays, or large promotion events, processing may take slightly longer.
2. Delivery Time
Delivery time depends on your location, warehouse availability, product availability, and carrier service.
| Region | Warehouse | Estimated Delivery Time |
|---|---|---|
| United States | U.S. local warehouse | Usually 3–6 business days after dispatch |
| Poland | Poland warehouse | Usually 2–3 business days after dispatch |
| Other EU countries | Poland warehouse | Usually 3–6 business days after dispatch |
| Other eligible areas | Available warehouse or shipping partner | Usually 7–20 business days after dispatch |
United States Orders
Orders in the United States are usually shipped from our U.S. local warehouse.
Estimated delivery time: 3–6 business days after dispatch.
Europe Orders
Orders for Soleil01 SE in Europe are shipped from our Poland warehouse whenever available.
Estimated delivery time:
- Poland: usually 2–3 business days after dispatch
- Other EU countries: usually 3–6 business days after dispatch
Other Eligible Areas
For areas outside the United States and Europe, delivery time may vary depending on the destination country, product availability, and available shipping method.
Estimated delivery time: 7–20 business days after dispatch.
3. Shipping Methods
We work with reliable carriers and provide tracking for orders whenever available. The final carrier may vary depending on your delivery address, warehouse location, package size, and local delivery service.
Possible carriers include local delivery partners, DHL, FedEx, UPS, or other trusted logistics providers.
4. Shipping Fees
We offer free standard shipping on eligible orders.
No additional standard shipping fee will be charged at checkout unless otherwise stated on the product page or during checkout.
Remote areas, special delivery requests, oversized delivery restrictions, or failed delivery attempts may require additional handling time or additional cost.
5. Tracking Information
Once your order has been shipped, we will send the tracking number to your email as soon as possible.
Please allow some time for the tracking information to update after the carrier receives the package.
6. Delivery Notes
Please make sure your shipping address, phone number, and email address are correct before placing your order.
Delivery time may be affected by weather, holidays, customs handling, local carrier delays, incorrect address information, or other conditions outside our control.
For large items such as electric bikes or electric mini bikes, the carrier may contact you before delivery.
7. Failed Delivery or Incorrect Address
Customers are responsible for providing a correct and complete shipping address.
If delivery fails due to an incorrect address, incomplete contact information, refusal of delivery, or failure to collect the package, the customer may be responsible for reshipping fees, return shipping costs, or other related carrier costs.
If you notice an address mistake after placing your order, please contact us as soon as possible.
8. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
TuttioMake
Email: info@tuttiomake.com