Return & Refund Policy – TuttioMake

If you would like to cancel or return your order, please review the policy below. In general, we accept eligible requests for exchange, return, or refund within 30 days of delivery, based on the order tracking record.

By placing and paying for an order, you agree to the terms of this Return & Refund Policy.

1. Order Cancellation

Before Shipment

Once an order is placed, it enters processing automatically. Please double-check all order details before completing your purchase.

If you need to cancel or update your order before shipment, please contact us at tuttiomake@gmail.com as soon as possible. We will do our best to assist you.

If a tracking number has already been issued, shipment interception is usually not possible. If we are able to successfully intercept the shipment, a $300 shipping fee and a 10% restocking fee will apply.

After Shipment

If your order has already shipped and can no longer be modified, you may refuse delivery. However, a 10% restocking fee based on the product price will apply. In addition, you will be responsible for the $300 return shipping fee.

TuttioMake will provide a return shipping label, and the designated carrier will arrange pickup of the returned package.

2. Order Modifications

Before Shipping

There is no charge for approved order modifications before shipment. Please email tuttiomake@gmail.com to request any changes.

TuttioMake generally processes orders within 1–2 business days after an order is placed.

After Shipping

Once an order has been shipped, no modifications can be made.

3. Returns and Exchanges

If you would like to return an item, you must request the return within 30 days of receiving your order. To begin the return process, please contact our Customer Service Team at tuttiomake@gmail.com.

To be eligible for a return, the product must:

• Be unused

• Be in its original packaging

• Include proof of purchase

Defective Items

Approved returns of defective items reported within 30 days of receipt are exempt from the restocking fee. If you experience any product issues, please contact our Customer Service Team as soon as possible.

Non-Returnable Items

Helmets, protective gear, batteries, controllers, and other safety-related or functional accessories are non-returnable and non-refundable once sold, unless there is a verified quality issue.

Items with opened packaging, damaged labels, or signs of use may not be eligible for return unless the issue is quality-related.

Manufacturing Defects or Shipping Damage

If your product has a manufacturing defect or arrives damaged during shipping, please contact customer service within 7 days of delivery and provide proof of purchase along with clear photos or videos. These cases will be handled according to our warranty and after-sales policies.

Non-Quality-Related Returns

For returns not related to product quality, including personal preference, ordering the wrong item, or changing your mind, the following charges will apply:

• $300 return shipping fee

• 10% restocking fee deducted from the order amount

Please review your order carefully before purchasing.

4. Product Defects

TuttioMake is committed to providing reliable customer service and technical support. For eligible product issues, we will provide the necessary replacement parts and cover related repair costs where applicable.

5. Shipping Damage

If your package arrives with shipping damage that affects the product’s functionality, you may refuse delivery or contact our customer service team for assistance.

For missing parts, severely damaged parts, or other verified quality-related issues, our team will arrange a free replacement or return, where appropriate.

Minor damage to the outer packaging alone does not qualify for a free replacement or refund.

6. Return Eligibility

Items purchased directly from our online store may be returned within 30 days of receipt if they are:

• New and unused

• In the original packaging

• Returned with tags, accessories, and proof of purchase

If you purchased your item from a third-party seller or retail store, please contact that seller directly regarding their return policy.

Items returned without prior authorization will not be accepted.

7. Return and Exchange Conditions

• Items returned without authorization will not be accepted.

• Items must be returned within 30 days after delivery.

• All returned items must be in the same condition as received, unused, with original packaging and tags.

• Customers must use a shipping method that provides valid tracking information for approved returns.

• Returns without proof of purchase may be rejected.

8. Non-Returnable Items

The following items are non-returnable and non-refundable unless required by law or unless there is a verified quality issue:

• Products purchased from non-TuttioMake websites

• Items damaged by misuse, abuse, or customer-caused damage

• Special-order items

• Promotional items

• Gift cards

• Giveaways or free items

9. Return Fees and Restrictions

Please note the following:

• For non-quality-related returns, the customer is responsible for the $300 return shipping fee and 10% restocking fee.

• If the return is due to our error, such as receiving the wrong item or a damaged product, the customer will not be responsible for return shipping costs.

• Please keep the original packaging for at least 30 days after delivery in case a return or after-sales service is needed.

10. Return Process

1. Contact TuttioMake at tuttiomake@gmail.com and explain the reason for the return. Please attach photos and/or videos if available.

2. Wait for return authorization and return instructions.

3. Pack the returned item securely to ensure safe transportation.

4. Ship the product back using the approved return method and send us the tracking number.

5. Once we receive and inspect the returned item, approved refunds will be issued within 3–5 business days to the original payment method.

If your refund has not appeared after 5 business days, please first check with your bank or credit card provider, as processing times may vary.

11. Exchange Process

1. Contact tuttiomake@gmail.com and explain the reason for the exchange and the product you would like instead.

2. Wait for exchange approval and shipping instructions.

3. Return the approved product using a trackable shipping method.

4. Once we receive the returned item and confirm eligibility, we will arrange the replacement within 3 business days.

12. Frequently Asked Questions

What items cannot be returned?

Non-returnable items include, but are not limited to:

1. Products purchased from non-TuttioMake websites

2. Customer-caused damage

3. Special-order items

4. Promotional items or gift cards

5. Giveaways or free items

Does minor packaging damage qualify for a free replacement or refund?

No. Minor damage to the outer packaging is considered normal during transit and does not qualify for a free replacement or refund.

Are parts damaged by excessive use covered under the free replacement or refund policy?

No. Damage caused by excessive use, misuse, or normal wear and tear is not covered under the free replacement or refund policy.

What if my product has minor scratches or paint loss?

Minor scratches or paint loss are considered normal cosmetic issues and do not qualify for a free replacement or refund unless they are part of a verified shipping damage or manufacturing defect claim.

Are worn parts covered under the return or refund policy?

No. Parts that wear out through normal use over time are not eligible for free replacement or refund.

13. Contact Us

To request a return, exchange, or refund, please contact us first:

TuttioMake
Email: tuttiomake@gmail.com

Items returned without prior return approval will not be accepted. TuttioMake is not responsible for shipping costs or package loss for unauthorized returns.

We sincerely appreciate your cooperation.