Refund Policy

Return & Refund Policy – TuttioMake

1. Order Cancellation

You can cancel your order before the product is shipped or produced. If your order is cancelled in time, you will receive a full refund.
We cannot cancel orders that have already been shipped.

2. Returns (if applicable)

You may request a return within 14 days of delivery. To be eligible:

  • The item must be unused and in the same condition you received it.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

Please contact our customer service to confirm the correct return address.

📦 Return Address:
TuttioMake Returns
5529 Stockdale Ct, Jurupa Valley, CA 92509

Notes

  • Custom or personalized items are not eligible for the 14-day refund policy.

  • If the return is due to the customer’s choice, the customer is responsible for return shipping fees. Fees depend on the shipping service used.

  • If the return is due to our error (e.g., damaged or incorrect items), we cover the shipping fee.

  • No restocking fee will be charged for returned products.

3. Refunds (if applicable)

Once we receive and inspect your return, we will notify you by email regarding approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original payment method within a few business days.

4. Late or Missing Refunds (if applicable)

  • Check your bank account first.

  • Contact your credit card company, as refunds may take time to post.

  • Contact your bank for processing delays.

If you still haven’t received your refund, please contact us at support@tuttiomake.com.